At Concrete+Wood Studio, we specialize in luxury, customized color services designed to enhance your individual look. Many of our services—including balayage and corrective color—are multi-step, artistic processes, and results may vary based on your hair’s history, integrity, and long-term goals.
All services and products are final sale.
For major color services (including balayage, blonding, and corrective work), achieving the desired result may require multiple sessions to maintain the health and integrity of the hair. Exact results cannot be guaranteed in a single visit, especially when lightening or color correction is involved.
If you have any concerns with your service, we kindly ask that you notify us within 48 hours of your appointment. We are happy to offer a complimentary refinement to adjust tone or minor details, where appropriate. Requests for significant changes, transformations, or additional lightening may require booking a new service.
By booking an appointment and completing payment, you acknowledge and agree to this policy, including the understanding of the progressive nature of advanced color services.
We value open communication and are committed to client satisfaction. We kindly ask that any concerns be brought to us directly so we may address them promptly. Initiating a payment dispute without first allowing us the opportunity to resolve the matter may result in documentation being provided to the payment processor, including service records, appointment confirmations, and acceptance of this policy.